Shipping Policy

Effective Date: January 28, 2026

How OneFigo Packs and Ships Furniture

Each OneFigo  solid-wood nightstand is prepared for its journey with care and precision. We pack every piece to withstand rough handling using rigid corner guards, dense foam, and reinforced boards to protect every edge and surface. Larger units carry clear “This Side Up” and “Fragile” markings to help handlers treat your furniture correctly.

Smaller parcels ship through major carriers, while oversized or heavier nightstands travel via specialized furniture freight. At checkout, you’ll see the full payable total in USD, including freight, handling, fuel, taxes, and duties where applicable, so there’s nothing to pay on delivery.

Where OneFigo Delivers

OneFigo ships to the following destinations: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

We are unable to ship to PO Boxes, APO/FPO/DPO addresses, or certain remote areas such as Puerto Rico, Guam, the U.S. Virgin Islands, and other outlying territories. A valid street address is required for safe truck access and lift handling.

If your location is outside these regions, or if delivery access is limited (e.g., gated communities, narrow stairwells, no elevators, or vehicle restrictions), please contact us before placing your order to discuss available options.

Carriers and Service Levels

Parcel Delivery: For small or lightweight items, we use UPS, FedEx, USPS (U.S. only), or DHL Express for international deliveries.

Furniture Freight (LTL): Larger or heavier pieces ship on liftgate trucks with curbside delivery—ground-level drop-off at the driveway or curb. This service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically contact you to schedule a delivery window in advance. Protective stretch-wrap and palletizing may be added when required for transit safety.

Signature Requirement: An adult signature (18+) may be required for high-value orders. You’ll be notified via email if this applies to your shipment.

Lead Time vs. Transit Time

At OneFigo , each order is carefully prepared to ensure quality and safety before shipment. To help you plan better, please review the distinction between Lead Time and Transit Time below.

Lead Time refers to the period used for final inspection, packing, and labeling before carrier pickup.
Transit Time begins once your shipment is collected by the carrier and is on its way to you.

We offer both ready-to-ship and custom-made products:

• Ready-to-Ship Items: Lead time is typically 1–2 business days.

• Custom-Made Products: Since each piece is handcrafted to order, lead time ranges from 4–8 weeks, including production, finishing, and quality inspection.

Notes:

• Business days are Monday–Friday (excluding U.S. federal holidays).
• International shipments may require additional time for customs clearance or security checks.
• Severe weather, local holidays, or carrier network congestion may add 1–3 business days.
• Address changes after dispatch may incur reroute fees and delay delivery.

Rates and Estimated Timeframes (USD)

Note:

• Our solid-wood furniture is naturally dense and often oversized. Freight carriers may apply dimensional weight pricing based on volume rather than actual weight.
• Orders with multiple pieces may ship in separate cartons or consolidated pallets for extra protection.
• OneFigo partially subsidizes freight costs, your total shipping amount is always clearly displayed at checkout for full transparency.

Taxes, Duties, and Customs (International Orders)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Onefigo ships DDP (Delivered Duty Paid). This means import VAT/GST, customs duties, and brokerage fees are all included in your checkout total (in USD). You should never pay the driver or any third-party on delivery. If you are asked for additional payment, please contact [email protected] immediately.

Order Processing and Dispatch

• Orders typically enter final inspection and packing within 1–2 business days.

• Orders confirmed before 2:00 PM ET are often processed the same day; later confirmations start the next business day.

• Ready-to-ship furniture leaves our DC workshop promptly.

• Custom-made nightstands ship after production, typically within 4–8 weeks depending on design complexity.

• If your order includes multiple items with different lead times, OneFigo may either ship ready items first or consolidate the shipment. This will be stated clearly in your order confirmation.

Origin: All shipments depart from our workshop at 238 Chimney Rock Dr, Shepherdsville, KY 40165-6247, United States.

Access, Placement, and Assembly

Many of our nightstands ship partially disassembled to protect key joints and reduce weight. Each package includes an illustrated assembly guide and the basic tools required (typically an Allen key). Average assembly time: 15–25 minutes with two adults on a soft surface.

If your building has tight stairs, no elevator, or limited truck access, notify us before shipment to discuss delivery options. Upgrades such as in-home placement, stair carries, packaging removal, or exact-time appointments are available upon request at cost through third-party services.

Tracking and Updates

Once your order ships, you’ll receive an email confirmation with a tracking link. Please allow 24–72 hours for carrier scans to appear.
For international freight, tracking may initially show “label created” until the local terminal confirms pickup. If there’s no movement after 7 business days, please contact [email protected] and we’ll follow up with the carrier directly.

Damage, Loss, or Other Issues

Inspect your shipment immediately upon delivery. If you notice visible damage, note it with the driver before signing and contact OneFigo within 72 hours. Include your order number and clear photos or short video clips of the outer carton, inner packaging, and affected areas.

• Minor cosmetic issues can often be resolved quickly with replacement parts or touch-up kits.

• If a shipment shows no progress for 7 business days, or hasn’t arrived within 14 business days after dispatch, contact us so we can investigate.

• Once confirmed lost, OneFigo will resend or refund your order at no extra cost.

Refused or undeliverable shipments due to missed appointments or incorrect addresses may be returned to sender. Reshipping can be arranged once the address is verified and any carrier fees are covered at cost.

Changes and Cancellations

Orders that haven’t yet entered the packing or shipping phase can be canceled, please contact us as soon as possible, ideally within 24 hours of purchase. Once a shipment is handed to the carrier, cancellation is no longer available.
For post-delivery matters, please refer to our Return & Refund Policy. For international orders, cancellation is not available once customs clearance has begun. Address changes after dispatch may incur reroute fees and delays.

Need Help?

• Address: 238 Chimney Rock Dr, Shepherdsville, KY 40165-6247, United States
• Email: [email protected]
• Support Time: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)