Order Tracking
To track your order, please enter your Tracking Number in the box below and press the “Track” button.
This ID was sent to the email address you provided when placing your order. You will receive an automated shipping confirmation email once your order has been handed over to the carrier (UPS, FedEx, or DHL), which will include your unique tracking link.
Where can I find my tracking number?
The Notification: Once your nightstand passes its final quality inspection and is securely packed, you will receive a Shipping Confirmation Email containing your unique tracking link.
Lead Time vs. Transit Time:
Ready-to-Ship Items: Your tracking ID will typically be generated within 1–2 business days.
Custom-Made Products: Since these pieces are handcrafted to your specifications, your tracking ID will be sent once the 4–8 week production window is complete.
Shipping Methods & Carrier Scans
Depending on the size and weight of your nightstand, your order will travel via one of two methods:
Parcel Delivery (UPS, FedEx, DHL): For floating or smaller nightstands. Once you receive your ID, please allow 24–72 hours for the carrier to scan the package and for the status to update online.
Furniture Freight (LTL): For larger or heavier units. The tracking may initially show “Label Created.” Once the freight terminal collects the pallet, the status will go live. For these shipments, the carrier will typically call you to schedule a specific delivery window in advance.
International Delivery (DDP)
For our customers in Canada, the UK, Europe, and Australia, we ship Delivered Duty Paid (DDP).
Your tracking may show a brief pause during the customs clearance process.
Important: You do not need to pay any additional fees to the driver or customs. OneFigo has already handled all VAT, GST, and duties on your behalf.
Troubleshooting & Support
No Updates? If your tracking status has not moved for more than 7 business days, please reach out to us. We will speak directly with the carrier to provide you with a real-time update.
Build Sheet Questions: If you have a custom build and would like to know the current status of your production phase (cutting, assembly, or finishing), simply reply to your order confirmation email.
Contact the Workshop
Our team is available to assist you from Monday to Friday.
- Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)
If you don’t receive a ‘Completed Order’ email from us, please check your spam folder.
Or you can contact us using the information below:
