Privacy Policy
Effective Date: January 28, 2026
At OneFigo , we respect your personal information and want you to understand how it is handled. This Privacy Policy describes the data we collect when you browse or make a purchase on https://onefigo.com, how we use that data, and the safeguards we apply to protect your privacy. This policy covers customers located in the United States, the United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
1. Information We Collect
A. Information You Provide
You may share personal information with us when placing an order, creating an account, or contacting customer support. This includes your name, email address, phone number, shipping and billing addresses, and order-related details (product selections, pricing, order number, and delivery updates).
We do not store your full payment card details. All payment information is processed securely by third-party providers such as Stripe and PayPal.
When you reach out to us, we also collect the content of your messages or inquiries, including any attachments. If you register an account, we store your login email, an encrypted password, and any saved preferences like default addresses.
B. Information Collected Automatically
When you visit our website, certain information is automatically gathered through cookies, tracking technologies, and analytics tools. This may include your IP address, browser type, device details, operating system, referring pages, approximate geographic region, search behavior, pages viewed, time spent on the site, clicks, and items added to your cart.
This data helps us keep our website functioning smoothly and allows us to understand how users interact with our products.
Information Received from Partners
If you navigate to our site from an advertisement or social media campaign, we may receive basic campaign information such as which ad led you to our website. We never purchase personal information from external data brokers.
Children’s Privacy
We do not intentionally collect personal information from children under 13 (or the minimum age applicable in your country). If you think a child has provided information to us, please contact [email protected] immediately so we can remove it.
2. How We Use Your Information
We use your information for several purposes:
Order processing: confirming orders, receiving payments, preparing shipments, and providing delivery updates
Customer service: helping with questions, returns, and product support
Personalization: recommending products based on your activity or preferences
Marketing: sending promotional content only if you have opted in
Site improvement: analyzing website performance and addressing errors
Security & compliance: detecting fraud, enforcing policies, and meeting legal obligations
Data Retention
Order records: kept for up to 6 years for legal and tax requirements
Customer support history: kept for up to 2 years
Marketing data: kept until you unsubscribe
Analytics data: typically retained for 14–26 months depending on the analytics tool
When the information is no longer needed, we securely delete or anonymize it.
Legal Basis for Use (EU/UK)
We process your data based on:
The need to perform a contract (e.g., completing your order)
Legitimate interests (improving services, preventing fraud)
Your consent (for marketing emails or non-essential cookies)
Legal requirements
We do not rely on automated decision-making that produces significant effects on you.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties who help operate our business:
Payment gateways (Stripe, PayPal)
Shipping and delivery carriers (UPS, DHL, FedEx, local postal services)
Service providers (hosting platforms, email-sending services, analytics providers like Google Analytics, advertising tools such as Meta Pixel)
Professional consultants (legal or financial advisors when necessary)
We may also disclose information when legally required or to protect our rights and the safety of others. If ownership of our business changes, your information may transfer to the new operator, who must honor the protections described in this policy.
4. Data Protection & Security
To keep your information safe, we apply:
HTTPS/TLS encryption across the website
Secure, access-controlled servers
Routine security monitoring and updates
Internal access restrictions to minimize exposure
Although we follow industry best practices, no online system can offer a 100% guarantee of security.
5. Your Rights (Depending on Your Region)
Regardless of where you live, you may:
Request a copy of your personal information
Ask us to correct inaccuracies
Request deletion of your data where permitted
Restrict or object to certain processing activities
Withdraw consent to marketing emails at any time
United States (California – CCPA/CPRA)
You have the right to know what data we collect, to request deletion or correction, and to opt out of any “selling” or “sharing” used for cross-context advertising. We currently do not sell or share personal data in this manner. If this changes, we will provide a clear opt-out option.
EU & UK (GDPR / UK GDPR)
You may request access, correction, deletion, restriction, data portability, or object to certain uses. You may also file a complaint with your local Data Protection Authority.
Canada (PIPEDA)
You have the right to access your information, correct it, and withdraw consent.
Australia (APPs)
You may request access and correction of your information and raise concerns with the OAIC.
Submitting a Privacy Request
To exercise any of these rights, email [email protected] with your request.
We may ask for verification details to confirm your identity.
We aim to respond within 30 days, in accordance with legal requirements.
Marketing Preferences
To stop receiving marketing emails, you may unsubscribe using the link provided in our messages or by contacting [email protected].
6. Cookies Policy
Cookies help our site operate and enhance your shopping experience. They enable features like:
Remembering your cart
Keeping you signed in
Saving preferences
Measuring site performance
Showing relevant advertisements (with your consent)
You can adjust your cookie settings in your browser at any time. Blocking some cookies may affect how certain features function—for example, your cart may not save properly. In regions where required by law, we display a cookie banner so you can accept or decline non-essential cookies.
7. International Data Transfers
Your information may be stored or processed in the United States. If you are located in the EU, UK, Canada, or Australia, this may involve a transfer of your data to a country with different data protection laws. We rely on Standard Contractual Clauses (SCCs) and other approved safeguards to protect these transfers.
8. Updates to This Privacy Policy
We may revise this Privacy Policy if our practices change or if legal requirements are updated. Any modifications will be reflected in the “Effective Date” date. When significant changes occur, we may notify you via email (where allowed) or by posting an announcement on our website.
9. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact us.
