FAQs
Can I customize the dimensions of a nightstand?
Yes. At OneFigo , we specialize in making furniture fit your life. Most of our designs can be customized in terms of height, width, wood type, and storage configuration. Please contact us at [email protected] with your requirements for a custom quote.
How long will it take to receive my order?
Ready-to-Ship: These pieces leave our workshop in 1–2 business days.
Custom-Made: Since these are built to order, please allow 4–8 weeks for production, finishing, and quality inspection.
Transit Time: Once shipped, delivery usually takes 4–6 business days within North America and 7–12 business days internationally.
What kind of wood do you use?
We work exclusively with solid North American hardwoods, including Walnut, Oak, Maple, Ash, and Cherry. We never use MDF, particleboard, or veneers.
How is the furniture finished?
We use plant-based oils or water-borne varnishes. These finishes are hand-applied to protect the wood while ensuring the natural grain remains visible and smooth to the touch. Our finishes are low-VOC and home-friendly.
Is assembly required?
To protect key joints during transit, some models ship partially disassembled. We provide an illustrated guide, all necessary hardware, and the tools required. Assembly typically takes 15–25 minutes.
What is "Curbside Delivery"?
For larger nightstands shipped via freight, the carrier provides curbside delivery. This means the driver will offload the pallet at your driveway or curb. They are not authorized to bring the furniture inside your home or up stairs. We recommend having a second person available to help on delivery day.
Will I have to pay import taxes for international orders?
No. For orders to the UK, EU, Canada, and Australia, we ship DDP (Delivered Duty Paid). All VAT, GST, and customs duties are included in your checkout total. You will not receive a surprise bill from the carrier.
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your nightstand, you can return it in its original condition and packaging. Unlike many furniture brands, OneFigo covers the return freight costs for eligible returns.
What if my furniture arrives damaged?
Please inspect your package immediately. If you see visible damage to the box, note it with the driver. If the furniture inside is damaged, contact us at [email protected] within 72 hours with photos. We will repair, replace, or refund the item at no cost to you.
How do I clean my solid-wood nightstand?
Daily: Wipe with a soft, dry cloth.
Spills: Wipe up liquids immediately to prevent water rings.
Avoid: Do not use harsh chemical cleaners, ammonia, or silicone-based polishes.
Environment: Keep your furniture in a climate-controlled room away from direct heat sources to prevent the wood from over-drying or cracking.
What if my order is defective, wrong size, or incorrect product?
Send us an email at [email protected] with attaching photo(s) and we will send out a replacement within proper timeline.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
