Privacy Policy
Effective Date: December 8, 2025
At FAVOTEE, your privacy matters. This Privacy Policy explains—in clear, simple language—what we collect, how we use it, who we share it with, and how we protect it when you visit or purchase from https://favotee.com. It applies to customers in the United States, the United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
1. Information We Collect
A. Information You Provide Directly
We collect the information you voluntarily give us when placing an order, creating an account, or contacting support, including:
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Name
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Email address
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Shipping and billing address
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Phone number
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Order information (items, prices, order number, delivery details)
We do not store full payment card numbers. All payments are securely processed by third-party providers such as Stripe and PayPal.
When you contact us (email, support form, live chat), we process the content of your messages and any attachments you provide. If you create an account, we collect your login email, encrypted password, and saved preferences (such as stored addresses).
B. Information Collected Automatically
When you browse our site, we automatically collect:
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IP address
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Browser type, device type, operating system
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Referring URLs
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Approximate location (city/region)
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Pages viewed, clicks, time spent on page
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Cart actions and product interests
This information is collected using cookies and analytics tools to help the site function properly and improve performance over time.
C. Information from Trusted Partners
If you arrive from an advertisement or social media platform, we may receive limited campaign data (such as the ad you clicked) to help measure effectiveness. We do not purchase personal data from brokers.
We do not knowingly collect information from children under 13 (or the minimum legal age in your country). If you believe a child has provided personal data, contact us at [email protected] so we can remove it.
2. How We Use Your Information
We use your information to:
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Fulfill orders (confirm, process payment, ship, send delivery updates)
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Provide customer support (questions, returns, warranty)
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Personalize your experience (remember preferences, show recommended products)
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Send marketing emails only with your consent (unsubscribe anytime)
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Improve our website (fix issues, analyze performance, optimize products)
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Maintain legal compliance and site security (fraud prevention, dispute handling)
Data Retention
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Order records: up to 6 years (tax, accounting, warranty)
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Support messages: up to 2 years
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Marketing data: until you unsubscribe
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Analytics data: 14–26 months, depending on the tool
We may keep data longer if required by law or to resolve disputes. When no longer needed, your data is deleted or anonymized.
Legal Bases (EU/UK)
We process data based on:
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Contract necessity (fulfilling your order)
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Legitimate interests (improving, operating, securing our services)
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Consent (marketing, non-essential cookies)
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Legal obligations (tax, accounting)
We do not make automated decisions that have legal or significant effects on you.
3. Sharing Your Information
We never sell or rent your personal data. We only share information with trusted partners who must keep it secure and use it solely to provide services to us:
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Payment processors: Stripe, PayPal
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Shipping carriers: UPS, FedEx, DHL, and local courier partners
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Website services: secure hosting, email delivery, analytics providers (e.g., Google Analytics), advertising tools (e.g., Meta Pixel)
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Professional advisors: accountants, legal counsel
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Authorities: when required by law or to protect rights and safety
If our business undergoes a merger, acquisition, or reorganization, your data may transfer to the new owner under the same protections.
4. Data Security
We protect your data using:
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TLS/SSL encryption
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Secure servers with strict access control
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Regular security patches and monitoring
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Limited staff access with privacy training
While we take strong measures, no online system can guarantee absolute security.
5. Your Rights
All customers may:
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Request access to their data
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Correct inaccurate information
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Request deletion (where allowed by law)
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Restrict or object to certain uses
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Withdraw consent for marketing at any time
You will still receive essential emails related to your order.
United States (CCPA/CPRA – California): You may request to know, delete, or correct your information and opt out of “sale” or “sharing” for cross-context advertising. We do not sell or share personal data in this manner. If this changes, we will provide a “Do Not Sell or Share My Personal Information” option.
EU & UK (GDPR/UK GDPR): You have the rights of access, correction, deletion, portability, restriction, and objection. You may file a complaint with your local Data Protection Authority.
Canada (PIPEDA): You may access and correct your data and withdraw consent.
Australia (APPs): You may access and correct your personal information and lodge a complaint with the OAIC.
How to Make a Request
Email [email protected] with your request (access, correction, deletion, etc.). We may ask for verification information. We aim to respond within 30 days, as required by law.
6. Cookies Policy
Cookies help us:
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Keep the site functioning
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Save cart items and login sessions
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Remember preferences
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Measure performance and analytics
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Show relevant ads (with consent)
You may block or delete cookies in your browser settings. Certain features may stop working if essential cookies are disabled.
Where required by law, our cookie banner allows you to accept or reject non-essential cookies.
7. International Data Transfers
Your data may be stored or processed on secure servers in the United States. For customers in the EU/UK/Canada/Australia, this may involve transferring data outside your country. We protect these transfers using:
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Standard Contractual Clauses (SCCs)
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Other legally recognized safeguards
8. Changes to This Privacy Policy
We may update this Privacy Policy as our services or legal requirements evolve. When changes are made, the “Last updated” date at the top will be updated.
For significant updates, we may notify you by email (where permitted) or by posting a notice on our website.
9. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact us.
